A patient came into Community FirstCare on North Reserve (formerly CPG North), while checking the patient in Taylor noticed that the patient did not look well, she explained there could be an hour wait. The patient stated he was fine with the wait. The patient then asked to use the restroom, Taylor walked the patient and his wife to the restroom. Taylor noticed that the patient had not returned to waiting room and she went to check on him, the patient was short of breath and was requesting a wheelchair. Taylor alerted the provider, and clinical staff and the patient was taken directly into an exam room, they placed the patient on oxygen, called 911, and started an EKG so that when the EMS team arrived they would be ready to transport.